Customer Service

RETURNS AND EXCHANGES:You have up to 30 days from the shipment date to return merchandise. ( Holiday returns are 30 days from Christmas Day, starting with purchases after October 1) All items must be unused and resellable. You may receive a refund, replacement or online store credit. Items purchased from our retail stores must be returned to a retail store location. If you have any questions or concerns, Send Email to our Customer Service Department. CLOTHING:Clothing must be unused, unwashed and resellable with all tags attached. Shoes must not be worn and must include original undamaged packaging. We recommend that you walk around on carpet to see if shoes fit. If they don’t fit, the bottoms won’t be dirty and you can send them back. Sunglasses must have no scratches and be in like-new condition. Videos, DVD’s and CD’s must be unopened and in original packaging. HARDWARE:All returned products must be resellable. Skateboards and Snowboards must be unused and resellable. Once a deck and/or wheels have been used they are non-returnable. Same applies to completes that have been put together. Snowboards must be unused, untuned and resellable. Snowboard bindings must have all parts and must include original undamaged packaging. Surfboards must be unused, unwaxed and resellable. Any claim for defective Skateboards, Snowboards, and Surfboards will be handled on a case by case basis. Remember broken decks and pressure cracks are not defects. What happens if I received damaged or incorrect merchandise?If we shipped you an item that was wrong or damaged, we will gladly issue a call tag or refund your prepaid return shipping charge. Otherwise, all returns must be returned pre-paid. We suggest you return your merchandise via UPS, Federal Express or insured Parcel Post. *Sorry, but all orders shipped with a free frieght discount and returned for refund will be charged the original shipping charges. To return products to Jack's Surfboards: (RETURNS) Call toll free (888) 995-2257, Monday through Friday, 10am-5pm Pacific Time. Include your Invoice, the product you would like to send back, and the reason for your return. For your protection, we suggest you return your merchandise via UPS, Federal Express or insured Parcel Post.(For tracking purposes) Insurance is also available and is relatively inexpensive. Ship to :Jack's SurfboardsAttn: Internet/Returns16350 Gothard St. Suite 101Huntington Beach CA 92647 We will issue a refund or at your request replace the item. If you have any questions about returns, defects or exchanges, please RETURNS Email Us or call toll free (888) 995-2257, Monday through Friday, 10am-6pm PST To view the status of your order follow these simple steps: Click on the link near the top of our website called, 'My Account' Enter your main account email address and password and then click 'Sign In'If you have forgotten your password, click on the link titled, 'Forgot Your Password?' Under 'Shopping Preferences' click on the link titled, 'View Order Status and History' On this screen you can find out more information about a specific order.